Shipping and Deliveries
A: Delivery times depend on your location in Canada.
For same day dispatch ordered before 3 p.m.
Keep in mind that weekends and holidays are not considered working days by Sensations Plus or Canada Post.
During sales, holidays or statutory holidays, additional processing time may be required.
A: Discreet shipping is important to many of us. The shipping label will simply state your address and our Canada INC no store nature information will be listed. Some orders may be bubble-wrapped or boxed.
A: Shipping is free on orders over $99 (before tax and after promo code is applied), otherwise the cost is only $10 plus tax.
A: We ship via Canada Post, Once the order is processed, a Canada Post link will be sent to you.
A: Our system will not hold orders with out-of-stock items.
Any item not available will be removed from your order, the costs will be refunded and you will receive an email notification.
A: Unfortunately, we cannot cancel your order once it has been processed.
If you no longer wish to receive the order, we suggest that you mark the package Return to Sender and refuse the order upon delivery.
You can also return the unopened package to the carrier and notify him that you refuse delivery.
All orders are considered used once the shipping box is opened and will not be accepted by our warehouse.
Please make sure the shipping box remains sealed.
If the package is returned to us we will refund the order minus delivery costs (non-refunded delivery costs are Canada Post fees.)
Return and Refund
A: Due to the intimate nature of the items we sell, we cannot return or exchange purchased toys and products unless they are faulty. This is for the health, safety and peace of mind of our customers.
Any item designed to come into contact with any part of the body or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used and therefore cannot be returned.
A: If an item is found to be faulty within 10 days of purchase, we will replace it with the same item. The item must not have been used to have an exchange or refund.
Please click here to contact us to let us know about the problem. Provide us with instructions for returning the product to us. When emailing about a defect, please include the following information, your order number, which can be found at the top corner of your invoice, along with your name and the nature of the defect.
A once the defective item is received in our warehouse (customer will be responsible for the cost of shipping the item back to us), we will promptly send you a new replacement free of charge once the return is received and processed. Any returned item must have ALL original parts and packaging, batteries if there are batteries, cords, remote control, unused warranty cards, instructions, etc.
A: In most cases, your order is processed and shipped the same day so you receive it quickly. Therefore, there is no way to cancel an order once it has been processed.
Once the order has been processed and shipped, we cannot change the address.
In most cases, if the order cannot be delivered due to an incorrect address or the package is not claimed, the package will be returned to us by the carrier. All returned orders will be refunded less shipping and handling costs for the outward and return (We will charge you the amount that Canada Post will charge us for the return of your package), They will be at your expense. We CANNOT reship.
A: Unfortunately, the very personal and hygienic nature of our products means that we do not offer a satisfaction guarantee. Sales are final, since following a return we cannot resell the product, it ends up in the trash directly.
A: Yes we have 4 stores in the Outaouais region.
Address: 205 Rue Bellehumeur, Gatineau, Qc, Canada, J8T 3P4
Telephone: 819-246 -4848 Toll Free: 1-866 243-9919
Address: 4 rue Belmont Aylmer
Gatineau, Qc, Canada, J9H 6J5
Telephone: 819 682-2262
Address: 1100 ch. Montreal O (Route 148) Masson-Angers, Gatineau, Qc, Canada, J8M 2A9
< strong>Address: 569, boul. St-Joseph, Hull, Gatineau, QC J8Y 4A1
A: You can reach us by email from Monday to Sunday (excluding public holidays).
Email: [email protected]
Also feel free to contact us via Telephone at the toll-free number 1-866 243-9919. Monday to Friday from 10 a.m. to 5 p.m.
A: Our opening hours for Gatineau are:
Monday to Tuesday: 10:00 a.m. to 6:00 p.m.
Wednesday to Friday: 10:00 a.m. to 8:00 p.m.
Saturday: 10:00 a.m. to 5:00 p.m.
Sunday: 12:00 p.m. to 5:00 p.m.
For stores in Hull, Aylmer and Masson-Anger are from:
Monday to Wednesday: 10 a.m. to 6 p.m.
Thursday to Friday: 10 a.m. to 8 p.m.
Saturday: 10 a.m. to 5 p.m.
Sunday: 12 p.m. to 5 p.m.
Demonstration and Representatives
A: Silicone Lubricant is hypoallergenic, feels silky, doesn't dry out, or sticks. The silicone lubricant is ideal for women struggling with vaginal dryness, massages, anal penetration, sensitive skin, etc. Be careful, however, it is not compatible with silicone accessories.
The water-based lubricant is offered in several types of texture ranging from very liquid to jelly. This is reminiscent of natural lubrication, it dries over time and is the lubricant of choice to combine with an erotic accessory.
Hybrid lubricant is a combination of water-based lubricant and silicone-based lubricant. It is made with a majority of water-based lubricant which gives it a more natural texture and which allows it to be compatible with all your erotic accessories. The hint of silicone-based lubricant meanwhile offers a silky and long-lasting effect to the hybrid lubricant.
The anal lubricant is sold in a water-based or silicone-based version. Its thicker texture makes it durable and some companies add a hint of Benzocaine to reduce sensitivity, menthol or nothing at all depending on preference. We suggest that you do not use it for vaginal penetration.
The flavored lubricant is actually a water-based lubricant. Abuse it for oral sex, but beware some women do not tolerate it during penetration, while some see no problem.
A: Yes!!! In fact, it's a personal choice, but it is strongly recommended to use an antibacterial cleaner designed for erotic accessories.
Traditional cleaners (Dish soap, body soaps, hand soaps , etc.) leave residue on your accessories, which in many women causes vaginal heating or infections, since the soap reactivates on contact with vaginal lubrication. Traditional soaps are also found to be too powerful for your accessories which can cause premature deterioration of the material.
The ideal is to use an antibacterial cleanser designed to wash your erotic accessories or your menstrual cups, they are safe for the vaginal flora since they leave no residue once rinsed and they do not cause no premature deterioration of the material thereof.
Rechargeable accessories require charging before first use for a minimum of 2 hours to a maximum of 24 hours. Then recharge them as needed for approximately 2 hours.
It is important for warranty accessories to keep the box and receipt for the duration of the warranty stated by the manufacturer.
Always make sure you have a lubricant compatible with the material of your accessories if you need it.
The use of a water-based or hybrid lubricant is strongly recommended with a masturbator.
The use of an anal lubricant is always recommended when using an anal accessory or during penetration.
The majority of accessories have the inscription "Waterproof" in fact this indication means that the material is splash resistant, but it is not entirely water resistant. Only accessories indicated as completely waterproof can be used submerged under water.
The purchase of an erotic accessory can sometimes be complex as the choice is vast, choosing the object that leads us directly to seventh heaven sometimes requires a bit of reflection, to guide you here are some shopping tips: p>
-When you want to buy an accessory, analyze your needs, what do you want to stimulate and what effects are you looking for?
-Establish an approximate budget.
-Forget about stereotypes, for example: the wider, the better.
-Make sure you have the necessary tools for maintenance such as an adequate lubricant and cleaner.
-Trust your instincts and what attracts you is a bit like choosing a new partner, have fun!
The only limits are those we impose on ourselves! So, in this vast universe of passion and pleasure, each accessory will give its share of happiness. All tastes being in nature to maximize your experience, here are some tips for use:
For maximum comfort use a lubricant. We suggest always cleaning before and after your accessory with a suitable cleaner. If your accessory is rechargeable, charge it before your first use. Give your accessory more of a chance, it's a bit like a new partner, sometimes you have to adapt. Try on your accessory in more than one position and in more than one way.