Shipping and Deliveries

A: Delivery times depend on your location in Canada.

For same day dispatch ordered before 3 p.m.

Keep in mind that weekends and holidays are not considered working days by Sensations Plus or Canada Post.

During sales, holidays or statutory holidays, additional processing time may be required.

A: We accept the following methods of payment:

Credit cards

  • Visa
  • MasterCard
  • Amex

Payment by Prepaid Cards

  • Visa
  • MasterCard

PayPal Payment Methods

Use your bank account, credit card, Visa debit card or PayPal balance.

You choose how to pay online, and don't worry, you'll continue to receive the rewards associated with your credit card.

Sezzle payment methods

Pay over 6 weeks with 0% interest or choose to pay monthly.

  • 4 interest-free payments

Pay later and build credit responsibly

Sezzle is committed to financially empowering the next generation, one payment at a time.

Transfer Interac by DirectPay

Customer payments are secured in real time, guaranteed 100% risk-free by Interac bank transfer.

This service works only with banking services, not with Desjardins caisses for the moment.

All these payment methods are secure and safe for your security and your personal information.

We help you get more out of life with secure payments from our payment partners.

A: Discreet shipping is important to many of us. The shipping label will simply state your address and our Canada INC no store nature information will be listed. Some orders may be bubble-wrapped or boxed.

A: Shipping is free on orders over $99 (before tax and after promo code is applied), otherwise the cost is only $10 plus tax.

A: We ship via Canada Post, Once the order is processed, a Canada Post link will be sent to you.

A: Our system will not hold orders with out-of-stock items.

Any item not available will be removed from your order, the costs will be refunded and you will receive an email notification.

A: Unfortunately, we cannot cancel your order once it has been processed.

If you no longer wish to receive the order, we suggest that you mark the package Return to Sender and refuse the order upon delivery.

You can also return the unopened package to the carrier and notify him that you refuse delivery.

All orders are considered used once the shipping box is opened and will not be accepted by our warehouse.

Please make sure the shipping box remains sealed.

If the package is returned to us we will refund the order minus delivery costs (non-refunded delivery costs are Canada Post fees.)

Return and Refund

A: Due to the intimate nature of the items we sell, we cannot return or exchange purchased toys and products unless they are faulty. This is for the health, safety and peace of mind of our customers.

Any item designed to come into contact with any part of the body or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used and therefore cannot be returned.

A: If an item is found to be faulty within 10 days of purchase, we will replace it with the same item. The item must not have been used to have an exchange or refund.

Please click here to contact us to let us know about the problem. Provide us with instructions for returning the product to us. When emailing about a defect, please include the following information, your order number, which can be found at the top corner of your invoice, along with your name and the nature of the defect.

A once the defective item is received in our warehouse (customer will be responsible for the cost of shipping the item back to us), we will promptly send you a new replacement free of charge once the return is received and processed. Any returned item must have ALL original parts and packaging, batteries if there are batteries, cords, remote control, unused warranty cards, instructions, etc.

A: In most cases, your order is processed and shipped the same day so you receive it quickly. Therefore, there is no way to cancel an order once it has been processed.

Once the order has been processed and shipped, we cannot change the address.

In most cases, if the order cannot be delivered due to an incorrect address or the package is not claimed, the package will be returned to us by the carrier. All returned orders will be refunded less shipping and handling costs for the outward and return (We will charge you the amount that Canada Post will charge us for the return of your package), They will be at your expense. We CANNOT reship.

A: Unfortunately, the very personal and hygienic nature of our products means that we do not offer a satisfaction guarantee. Sales are final, since following a return we cannot resell the product, it ends up in the trash directly.

Our stores

A: Yes we have 4 stores in the Outaouais region.


Address: 205 Rue Bellehumeur, Gatineau, Qc, Canada, J8T 3P4

Telephone: 819-246 -4848 Toll Free: 1-866 243-9919


Address: 4 rue Belmont Aylmer
Gatineau, Qc, Canada, J9H 6J5
Telephone: 819 682-2262


Address: 1100 ch. Montreal O (Route 148) Masson-Angers, Gatineau, Qc, Canada, J8M 2A9

Telephone: 819-986-1623


< strong>Address: 569, boul. St-Joseph, Hull, Gatineau, QC J8Y 4A1

Phone: 819-770-1158

A: You can reach us by email from Monday to Sunday (excluding public holidays).


Also feel free to contact us via Telephone at the toll-free number 1-866 243-9919. Monday to Friday from 10 a.m. to 5 p.m.

A: Our opening hours for Gatineau are:

Monday to Tuesday: 10:00 a.m. to 6:00 p.m.

Wednesday to Friday: 10:00 a.m. to 8:00 p.m.

Saturday: 10:00 a.m. to 5:00 p.m.

Sunday: 12:00 p.m. to 5:00 p.m.

For stores in Hull, Aylmer and Masson-Anger are from:

Monday to Wednesday: 10 a.m. to 6 p.m.

Thursday to Friday: 10 a.m. to 8 p.m.

Saturday: 10 a.m. to 5 p.m.

Sunday: 12 p.m. to 5 p.m.

Démonstration et représentant(e)s

R: Oui, vous pouvez réserver votre démonstrations ici

R: Oui vous pouvez faire votre demande ici.

Conseil d'achat

R: Le lubrifiant de silicone est hypoallergénique, son toucher est soyeux, il ne sèche pas et il ne colle pas. Le lubrifiant de silicone est idéal pour les femmes aux prises avec de la sécheresse vaginale, les massages, la pénétration anal, les peaux sensibles, etc. Attention, il n’est toutefois pas compatible avec les accessoires de silicone. 

Le lubrifiant à base d’eau est offert dans plusieurs type de texture variant de très liquide à de la gelée. Celui-ci rappelle la lubrification naturelle, il sèche avec le temps et il est le lubrifiant de choix pour s’allier au accessoire érotique. 

Le lubrifiant Hybride est une combinaison de lubrifiant à base d’eau et de lubrifiant à base de silicone. Il est fabriqué avec une majorité de lubrifiant à base d’eau ce qui lui confère une texture plus naturelle et ce qui lui permet d’être compatible avec tous vos accessoires érotiques. Le soupçon de lubrifiant à base de silicone offre quant à lui un effet soyeux et durable au lubrifiant hybride. 

Anal lubricant is available in water-based or silicone versions. Its thicker texture makes it durable and some companies add a hint of Benzocaine to reduce sensitivity, menthol or anything at all. We suggest not to use it for vaginal penetration.

Le lubrifiant à saveur est en fait un lubrifiant à base d’eau. Abuser de celui-ci pour le sexe oral, mais attention certaine femme ne le tolère pas pendant la pénétration, tandis que certaine n’y vois aucun inconvénient. 

A: Yes !!! In fact, it's a personal choice, but it is highly recommended that you use an antibacterial cleanser designed for erotic accessories.

Les nettoyants traditionnelles (Savon à vaisselle, savons pour le corps, savons à mains, etc.) laissent des résidus sur vos accessoires, ce qui provoque chez bien des femmes des échauffements vaginals ou des infections, puisque le savon se réactives au contact de la lubrification vaginal. Les savons traditionnelle se trouve également à être trop puissant pour vos accessoires ce qui peut engendrer une détérioration prématuré du matériel. 

It is ideal to use an antibacterial cleanser designed to wash your erotic accessories or your menstrual cups, they are safe for vaginal flora as it leaves no residue after rinsing and does not cause premature deterioration of the material of your sextoy.

Les accessoires rechargeables demandent d’être rechargé avant la première utilisation pour un minimum de 2 heures à un maximum de 24 heures. Ensuite, rechargez-les au besoin pour une durée approximative de 2 heures. 

Il est important pour les accessoires garantie de conserver la boîte et le reçu pour la durée de la garantie indiqué par le fabricant. 

Assurez-vous toujours d’avoir un lubrifiant compatible avec le matériel de vos accessoires si vous en avez de besoin. 

L’utilisation d’un lubrifiant à base d’eau ou hybride est fortement conseillé avec un masturbateur. 

L'utilisation d’un lubrifiant anal est toujours recommandé lorsque vous utilisez un accessoire anal ou lors d’une pénétration. 

La majorité des accessoires ont l’inscription «Waterproof» en fait cette indication signifie que le matériel est résistant aux éclaboussures, mais il n’est pas entièrement résistant à l’eau. Seul les accessoire indiqués complètement imperméables peuvent être utilisé immergé sous l’eau. 

Buying an erotic accessory can sometimes be complex as the choice is vast, choosing the item that takes us directly to the seventh heaven sometimes requires a bit of thought, to guide you here are some shopping tips:

-Lorsque vous souhaitez acheter un accessoire analyser vos besoins, que souhaitez vous stimuler et qu’elles sont les effets rechercher. 

-Établissez un budget approximatifs. 

-Oubliez les stéréotypes, par exemple: plus c’est large, meilleur se sera. 

-Assurez-vous d’avoir les outils nécessaires à l’entretien tels qu’un lubrifiant et un nettoyant adéquat. 

-Fiez-vous à votre instinct et ce qui vous attire, c’est un peu comme choisir un nouveau partenaire, amusez-vous! 

The only limits are those that are imposed! Then, in this vast universe of passion and pleasure, each accessory will give its lot of happiness. All tastes are in nature so to maximize your experience, here are some tips to use your sextoy:

Pour un maximum de confort utiliser un lubrifiant. Nous suggérons de toujours nettoyer avant et après votre accessoire avec un nettoyant adéquat. Si votre accessoire est rechargeable, chargez le avant votre première utilisation. Donnez plus d’une chance à votre accessoire, c’est un peu comme une ou un nouveau partenaire il faut parfois s’adapter. Essayer votre accessoire dans plus d’une position et de plus d’une façon.