FAQs

Delivery times depend on your location in Canada.

For same-day shipping ordered before 3 p.m.

Keep in mind that weekends and holidays are not considered business days by Sensations Plus or Canada Post.

During sales, vacations and vacation periods, additional processing time may be required.

We accept the following methods of payment:

Credit cards

• Visa
• MasterCard
• Amex

Payment by Prepaid Cards

• Visa
• MasterCard

PayPal Payment Methods

Use your bank account, credit card, Visa debit card or PayPal balance.

You choose how to pay online, and don't worry, you'll continue to receive the rewards associated with your credit card.

Sezzle payment methods

Pay over 6 weeks with 0% interest or choose to pay monthly.

• 4 interest-free payments

Pay later and build credit responsibly

Sezzle is committed to financially empowering the next generation, one payment at a time.

Transfer Interac by DirectPay

Customer payments are secured in real time, guaranteed 100% risk-free by Interac bank transfer.

This service works only with banking services, not with Desjardins caisses for the moment.

All these payment methods are secure and safe for your security and your personal information.

We help you get more out of life with secure payments from our payment partners.

Discreet shipping is important to many of us. The shipping label will simply indicate your address and our Canada INC no information about the nature of the store will be written. Some orders can be packed in bubble envelopes or boxes.

Delivery is free for orders over 99 $ (before tax and after application of the promo code), otherwise the cost is only 10 $ plus tax.

We ship via Canada Post. Once your order has been processed, a Canada Post link will be sent to you.

Our system will not hold orders with out-of-stock items.

Any unavailable items will be removed from your order, charges will be refunded and you will be notified via email.

Unfortunately, we cannot cancel your order once it has been processed.

If you no longer wish to receive the order, we suggest that you mark the package Return to Sender and refuse the order at the time of delivery.

You can also return the unopened package to the carrier and inform them that you refuse delivery.

All orders are considered used once the shipping box has been opened and will not be accepted by our warehouse.

Please ensure that the shipping box remains sealed.

If the package is returned to us, we will refund the order less shipping charges (non-refundable shipping charges are those in effect with Canada Post).

Due to the intimate nature of the items we sell, we cannot return or exchange purchased toys and products unless they are defective. This is for the health, safety and peace of mind of our customers.

Any item designed to come into contact with a body part or fluid is non-returnable and non-resaleable. Once these items leave our warehouse, they are considered used and cannot be returned.

If an item is found to be defective within 10 days of purchase, we will replace it with the same item. The item must not have been used for an exchange or refund.

Please click here to contact us to report the problem. We will provide instructions on how to return the product. When sending an e-mail regarding a fault, please include the following information, your order number, which can be found in the top corner of your invoice, as well as your name and the nature of the fault.

Once the faulty item is received in our warehouse (the customer will be responsible for the cost of shipping the item back to us), we will promptly send you a new replacement free of charge once the return has been received and processed. All returned items must have ALL original parts and packaging, batteries if present, cords, remote control, unused warranty cards, instructions, etc.

In most cases, your order is processed and shipped the same day so that you receive it promptly. Therefore, there is no way to cancel an order once it has been processed.

Once an order has been processed and shipped, we cannot change the address.

In most cases, if the order cannot be delivered due to an address error or the package is unclaimed, the package will be returned to us by the carrier. All returned orders will be refunded minus the shipping and handling charges for the outbound and return shipment (we will charge you the amount that Canada Post will charge us for the return of your package), These will be at your expense. We will NOT be able to reship.

Unfortunately, the very personal and hygienic nature of our products means that we cannot offer a satisfaction guarantee. Sales are final, as we cannot resell returned products, which end up in the garbage can.

A: Yes, we have 4 stores in the Outaouais region.

Gatineau:

Address: 205 Rue Bellehumeur, Gatineau, Qc, Canada, J8T 3P4

Telephone: 819-246-4848 Toll-free: 1-866 243-9919

Aylmer:

Address: 4 rue Belmont Aylmer
Gatineau, Qc, Canada, J9H 6J5
Telephone: 819 682-2262

Masson-Angers:

Address: 1100 ch. Montréal O (Route 148) Masson-Angers, Gatineau, Qc, Canada, J8M 2A9

Telephone: 819-986-1623

Hull:

Address: 569, boul. Hull, Gatineau, QC J8Y 4A1

Telephone: 819-770-1158

You can reach us by e-mail from Monday to Sunday (excluding public holidays).

E-mail: info@sensationsplus.com

You can also reach us by phone toll-free at 1-866 243-9919. Monday to Friday, 10:00 a.m. to 5:00 p.m.

Our opening hours for Gatineau are:

Monday to Tuesday: 10H00 to 18H00

Wednesday to Friday: 10H00 to 20H00

Saturday: 10H00 to 17H00

Sunday: 12H00 to 17H00

Hull, Aylmer and Masson-Anger stores are open from:

Monday to Wednesday: 10H00 to 18H00

Thursday to Friday: 10am to 8pm

Saturday: 10H00 to 17H00

Sunday: 12H00 to 17H00

Silicone lubricant is hypoallergenic, silky to the touch, non-drying and non-sticky. Silicone lubricant is ideal for women with vaginal dryness, massage, anal penetration, sensitive skin, etc. However, it is not compatible with silicone accessories.

Water-based lubricants come in a variety of textures, from very liquid to jelly-like. Reminiscent of natural lubrication, it dries over time and is the lubricant of choice for erotic accessories.

Hybrid lubricant is a combination of water-based and silicone-based lubricants. It's made with a majority of water-based lubricant, giving it a more natural texture and making it compatible with all your erotic accessories. The hint of silicone-based lubricant gives the hybrid lubricant a silky, long-lasting effect.

Anal lubricant is available in water-based and silicone-based versions. Its thicker texture makes it long-lasting, and some companies add a hint of Benzocaine to reduce sensitivity, menthol or nothing at all, depending on preference. We suggest you do not use it for vaginal penetration.

Flavored lubricant is actually a water-based lubricant. You can use it for oral sex, but beware: some women can't tolerate it during penetration, while others don't mind.

Yes!!! Actually, it's a personal choice, but it's highly recommended to use an antibacterial cleaner designed for erotic accessories.

Traditional cleansers (dishwashing soap, body soap, hand soap, etc.) leave residues on your accessories, causing many women to experience vaginal warmth or infections, as the soap reactivates on contact with vaginal lubrication. Traditional soaps also tend to be too strong for your accessories, which can lead to premature deterioration of the equipment.

The ideal solution is to use an antibacterial cleanser designed to wash your erotic accessories or menstrual cups. These are safe for the vaginal flora, as they leave no residue once rinsed and cause no premature deterioration of the material.

Rechargeable accessories need to be recharged before first use for a minimum of 2 hours to a maximum of 24 hours. Thereafter, recharge as required for approximately 2 hours.

For warranty accessories, it's important to keep the box and receipt for the warranty period indicated by the manufacturer.

Always make sure you have a lubricant compatible with the material of your accessories if you need it.

The use of a water-based or hybrid lubricant is strongly recommended with a masturbator.

The use of an anal lubricant is always recommended when using an anal accessory or during penetration.

Most accessories are marked "Waterproof", which means that the material is splash-proof, but not completely waterproof. Only accessories marked "Waterproof" can be used underwater.

Buying an erotic accessory can sometimes be a complex process, as there's so much to choose from. Choosing the item that will take you straight to seventh heaven sometimes requires a bit of thought, so here are a few buying tips to guide you:

-When buying an accessory, analyze your needs, what you want to stimulate and what effects you're looking for.

-Establish a rough budget.

-Forget stereotypes, for example: the larger, the better.

-Make sure you have the tools you need for maintenance, such as a lubricant and a suitable cleaner.

-Trust your instincts and what appeals to you, it's a bit like choosing a new partner, have fun!

The only limits are those we impose on ourselves! So, in this vast universe of passion and pleasure, each accessory will bring its own share of happiness. To maximize your experience, here are a few recommendations for use:

For maximum comfort, use a lubricant. We suggest always cleaning before and after your accessory with a suitable cleaner. If your accessory is rechargeable, charge it before your first use. Give your accessory more than one chance. It's like having a new partner - sometimes you have to adapt. Try your accessory in more than one position and in more than one way.