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Warranty

As a general rule, the duration of warranty coverage is at the discretion of the manufacturer, which means that it varies on average for a period of 30 days up to 2 years (10 years for some company).

What is covered by the warranty?

The warranty covers manufacture damages only. Satisfaction is never guaranteed.

What cancels a Warranty?

Negligence, cosmetic damage, deterioration of the material due to the use of a non-compatible product, opening of the product, etc. The company or the manufacturer reserves the right to cancel the guarantee if the damage is caused by the person around him or the owner of the appliance.

The product must be clean, without trace of body fluid in liquid or dry form, without hair, etc. It must be cleaned before proceeding to any action, otherwise we reserve the right to refuse to check the product or replace the defective product.

How to obtain the Warranty?

To validate the warranty you must provide proof of purchase, box and original contents.

Procedure for in-store warranty items:

If you have a problem with a warranty accessory, visit one of our four Sensations Plus stores with your proof of purchase, the box and original contents containing your own accessory.

If you are located outside the Outaouais, contact us at 1-866-243-9919 from Monday to Friday between 10am and 5pm.

We will help you in the verification of your accessory, then we can guide you in the procedures to follow for the replacement of it. Take note that the delivery is at your expense.

Procedure for Warranty items with the manufacturer:

When the accessory is guaranteed with the manufacturer you must make sure you have the proof of purchase and the original contents of the box.

Then you will find below the list of manufacturers with the link to contact to begin your steps to replace the defective equipment.

Lost the proof of purchase?

Unfortunately, although we keep our proof of purchases, they are stored and sealed every month. We are therefore unable to find our customer’s bills for cost and time, so it is the customers' responsibility to keep all receipts.

10-day warranty in our Sensations Plus stores:

All our products are sold with a 10-day guarantee on the manufacture.

This warranty is void as soon as the product is used, no genital contact should have been made, which means that if the product does not work you must return to the store within 10 days of purchase.

Your accessory will be exchanged for the same accessory or if it is not available in one of our branches the money will be donated on a Sensations Plus Gift Card.

Here is the list, the link, the duration, etc. Of Warranty products:

Adore U: The models registered "Warranty" are 1 year warranty in our Sensations Plus.

Vivilo: 1 year warranty in our Sensations Plus stores.

Light 4 Me: 1 year warranty in our Sensations Plus stores.

Lovetoy: 90-day warranty on rechargeable models in our Sensations Plus stores.

SHEQU XISE Industrial Co: 90 day warranty in our Sensations Plus stores.

Satisfyer: 1 year warranty by contacting the manufacturer via Email at info@satisfyer.com 

VeDo: 1 year warranty by contacting the manufacturer via Email on the following website http://www.vedotoys.com/contact-us/

FemmeFunn: 1 year warranty by contacting the manufacturer via Email at info@femmefunn.com

Lelo: 1 year warranty by contacting the manufacturer via Email at customercare@lelo.com

We-Vibe: 2 year warranty by filling out the form on the website http://www.we-vibe.com/contact-us-warranty-rma 

Womanizer: 2 year warranty by filling out the form via internet https://www.womanizer.com/ca/warranty-contact-us

NU: 1 year warranty by contacting the manufacturer via Email at info@NovelCreationsUSA.com or by phone 561-750-0741.

Hot Octopuss: 1 year warranty by contacting the manufacturer via Email at customer.support@hotoctopuss.com.

Linea: 1 year warranty by filling out the form at http://www.iconbrands.com/?q=content/warranty-information.

Vive: 1 year warranty by contacting the company on the site http://www.vive4u.com/

Xr Brands: 1 year warranty on selected models by completing this form http://xrbrands.com/dist_resources/wp-content/uploads/2017/11/XR-EndUser-Warranty-2017.pdf

Magic Wand: 1 Year Warranty at http://magicwandoriginal.com/contact-us/

The Wand: 1 year warranty by completing the following form https://www.lewandmassager.com/product-registration

Fun Factory: 1 year warranty by contacting the company via Email at customerservice@funfactory.com

Autoblow: 30-day warranty on https://www.autoblow2.com/returnpolicy

Doc Johnson: 90-Day Warranty by completing the following form at https://www.docjohnson.com/warranty/index/form/I

CalExotics: Warranty ranging from 90 days to 1 year on selected accessories via https://calexotics.com/warranty/

Pipedream: 60-day warranty by completing the following form https://www.pipedreamproducts.com/register

The Irresistible Collection: 1 year warranty by contacting via Email info@shotsamerica.com

Cleaning your erotic accessories

Before using your accessory for the first time, wash it thoroughly. Even if it's brand-new, it's still been created, packaged and shipped, so take the time to wash it.

Then clean it before and after each use, especially dildos, vibrators and anal plugs, since the vagina and anus are sensitive areas.

What to use to clean them?

Preferably a cleanser designed for this purpose, such as our Sensation plus antibacterial cleanser, whose formulation respects the material and softness of all your erotic accessories.

You can also use a mild, unscented soap, but make sure it's gentle enough not to harm the vaginal flora by not rinsing the product sufficiently or even damaging the material.

How to wash your erotic accessories?

• Remove the batteries from the toy if necessary.
• Apply the liquid liberally to the surface and allow to take effect for one to two minutes.
• Gently wash and rinse with hot water, avoiding contact of electrical components with water.
• Leave the toy to dry. Do not use a towel, as the wadding may stick to the toy.
• To prolong toy life, clean regularly and remove batteries when not in use.

Where to store it?

If the toy contains batteries, remove them to prevent leakage.

Keep the boxes or a small, soft cloth bag to hold them, for hygiene and discretion.

Store them in a clean, dry and discreet place.

Avoid them touching each other, so as not to produce a reaction between the materials.

Remember that silicone + silicone creates a chemical reaction that destroys the material:

• It may melt.
• Blacken
• In the case of two vibrators, glue them together or weld them together.

Lubricant.

Always use a water-based water-based lubricant with toys:

• They're easier to clean.
• None will damage the material.

Avoid using these products with your erotic accessories:

• All the products below may damage your pleasure items.
• Silicone lubricants, except on metal or glass items.
• Vaseline or any petroleum-based products.
• Massage oil, baby oil, cooking oil - in short, any oil that might either damage or harm a woman's sensitive vaginal flora.
• Hand or body creams, scented or unscented.
• Saliva, which contains many bacteria.

A word of caution!

Any accessory with a motor where they are listed as "waterproof", but this does not mean 100% submersible, it simply means that they are splash-proof and ideal for maintenance.

Don't underwater the part where you insert the batteries or the area you plug in to recharge.

Don't let your vibrators or any silicone products come into contact with each other, as silicone creates a chemical reaction when it comes into contact with other silicones - the risk is that the material will become damaged over time.

Take good care of them, and they'll thank you for it!